| Secureweb - Web Filtering FAQ
Open SecureWeb
Personal Manual - To download manual, right-click the link and
select "Save Target As...."
Frequently Asked Questions
Q: Some of my privacy, anti-spam and anti-virus programs are not
functioning correctly, can I run other applications on the same machine
as the secureweb?
A: When running multiple applications simultaneously that are designed
to filter or block online access controls the issue of conflicts will
almost always arise. This is not an indication that a particular application
is necessarily better than another but rather that they might be competing
for control. Therefore, if you encounter that previously installed
applications such as, C-Privacy or FlashClean for example are not
working correctly, it is recommended that you disable these applications
after installing the secureweb.
Q: When I try to install the secureweb it states that I must uninstall
my Google Desktop Search (GDS), why is this and what should I do?
A: Applications which modify your network settings in order to filter
or block objectionable Internet content, conflict with Google Desktop
Search. During the initial installation process the secureweb will
browse to determine if the Google Desktop Search (GDS) is installed
on the same PC. If it is, follow these steps; stop the secureweb installation
process; uninstall GDS Desktop Search; reinstall GDS.
TIP: Back up your Google Desk top index directory so that you can
copy it back after reinstalling to prevent having to re-index.
Q: I see a 'not compatible' or 'network settings' error message after
installing the secureweb when running Google Desktop, what should
I do?
A: Uninstall the Google Desktop software and then reinstall it. Tip:
Back up your Google Desk top index directory so that you can copy
it back after reinstalling to prevent having to re-index.
Q: Why is my Yahoo Messenger locking up or unable to connect to the
server?
A: Check to see if you have selected to Block Instant Messaging.
If so, Yahoo Messenger is attempting to connect to the server but
it is unable to because it is being blocked by the secureweb.
Q: Why won't the software install past the User and Password
Screen
A: Do you have a firewall blocking the internet
access, if you do, make sure that TCP Port 3433 is
opened.
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